Terms & Conditions
Welcome to Balloonistry. By accessing or using our website, you agree to be bound by the following Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.
About Us
Balloonistry is a small, mom-run business offering custom balloon designs and gift arrangements. All products are made to order and primarily coordinated through direct communication with our customers.
Use of Our Website
You agree to use this website for lawful purposes only. You must not use this site in any way that may cause damage to the website, impair accessibility, or interfere with other users’ experience.
Products & Orders
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All balloon designs and gifts are custom and made to order.
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Product images are for reference only; slight variations in colour, size, or design may occur.
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Orders are confirmed through direct communication (email or Instagram DM).
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Once an order is confirmed, changes may not always be possible.
Pricing & Payments
Prices are listed in Canadian dollars unless otherwise stated. Final pricing, including delivery fees if applicable, is confirmed directly with the customer before completion of the order.
Delivery & Pickup
Delivery and pickup options, time windows, and fees are outlined in our Shipping & Pickup Policy and are always discussed and confirmed with the customer in advance.
Cancellations & Refunds
For more information, please refer to our Refund Policy page.
Due to the custom nature of our products:
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Orders may not be eligible for cancellation or refund once production has begun.
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Refunds or replacements will be considered only in cases of damage or error caused by us, and must be reported promptly upon delivery or pickup.
Intellectual Property
All content on this website, including text, images, logos, and designs, is the property of Balloonistry unless otherwise stated. You may not copy, reproduce, distribute, or use our content for commercial purposes without prior written permission.
Third-Party Services
Our website may include links or integrations with third-party platforms (such as Instagram or Wix services). We are not responsible for the content, policies, or practices of these third parties.
Limitation of Liability
To the maximum extent permitted by law, Balloonistry shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect and use personal information.
Changes to These Terms
We reserve the right to update or modify these Terms & Conditions at any time. Changes will be effective once posted on this page. Continued use of the website indicates acceptance of the updated terms.
Contact
If you have any questions about these Terms & Conditions, please contact us through our website or via Instagram.